Returns & Warranty – PEPPERMAYO
At PEPPERMAYO, we’re committed to making your shopping experience for stylish women’s fashion seamless and stress-free. If your favorite piece doesn’t live up to your expectations, our clear and customer-focused return and warranty policy has you covered—no hassle, just satisfaction.
Return Policy
- 30-Day Return Window – Return any unworn item within 30 days of delivery date (2026-05-26).
- Condition Requirements – Items must be in original condition, with all tags attached, unused, and in their original packaging.
- How to Initiate a Return – Simply contact our support team using your order number to begin the process.
- Refund Processing – Once your return is received and inspected, refunds will be issued to your original payment method. Please note: shipping charges are non-refundable.
Warranty Coverage
All PEPPERMAYO women’s fashion pieces come with a limited warranty, depending on the product type and material quality.
This warranty protects against:
- Defects in materials or craftsmanship
- Fabric integrity issues, including seam failure and print fading due to manufacturing flaws
The following are not covered under warranty:
- Normal wear and tear (such as minor pilling, fading from regular use, or slight stretching)
- Damage caused by improper care, accidents, or alterations
- Items modified or repaired by unauthorized parties
How to Make a Claim
To start a warranty claim, send us your proof of purchase, clear photos of the issue, and a brief description of the defect via email.
Depending on the case, we may offer:
- A replacement garment at no additional cost
- Repair guidance or technical support for minor defects
- Coordination with local service partners for professional assistance
Need Help?
Our dedicated support team is here for you. For any questions about returns, exchanges, or warranty claims on your PEPPERMAYO fashion items, reach out anytime through our Contact Us page. We’re available Monday to Friday, 9 AM to 6 PM GMT.